Terms and conditions of online shop

Venag.pl online shop is run by Venag ul. Brzeziny Miejskie 7A, 44-203 Rybnik entered into the Central Register and Information on Business Activity maintained by the Minister of Economy, NIP no. 6422950626
These Terms and Conditions constitute the basis for concluding sale agreements made remotely through the Store.
Consumer – A user who is a natural person making a legal transaction with the Entrepreneur within the venag.pl shop not directly related to his business activity.
Entrepreneur – Venag ul. Brzeziny Miejskie 7A, 44-203 Rybnik entered into the Central Register and Information on Business Activity maintained by the Minister of Economy, NIP no. 6422950626
User – any entity making purchases through the Store.
Shop – an online shop run by the Entrepreneur at www.venag.pl
Company address: ul. Brzeziny Miejskie 7A, 44-203 Rybnik
E-mail address: biuro@venag.pl
Phone number: 607 033 155
The consumer can communicate with the Entrepreneur via the addresses and data provided in this paragraph.
Prices quoted in the Shop are in Polish zloty and are net prices (excluding VAT).
The final price of the order consists of the price for the goods and the delivery cost indicated on the shop’s website.


The user should pay the Entrepreneur for the purchased goods within 14 days or at the time of delivery – depending on the method of payment selected during the order submission.
You can use, among others. With the following payment methods:
Credit / debit card
On receipt (on download)
Bank transfer
For detailed information on accepted payment methods, please visit the Shop website.
The goods will be sent by the Entrepreneur within the time indicated in the description of the goods, in the way chosen by the Consumer at the time of placing the order.
The delivery of goods takes place exclusively in Poland.


The consumer has the right to withdraw from the contract within 14 days without giving any reason.
The expiration of the contract expires 14 days after the date on which the consumer took possession of the goods ordered in the Store or in which a third party other than the carrier and indicated by the Consumer entered into the goods ordered at the Store.
In order to exercise the right of withdrawal, the consumer must inform the Entrepreneur of his decision to withdraw from the contract by means of a clear written statement – using the Entrepreneur’s data provided in these Regulations.
The consumer may use the model withdrawal form at the end of this regulation, but this is not mandatory.
To keep the withdrawal deadline, it is enough for the Consumer to send information about the exercise of the right of withdrawal prior to the expiration of the withdrawal period.
Consequences of withdrawal:
In the event of termination, the Entrepreneur shall reimburse to the Consumer any payment received from the Purchaser, including the cost of delivery of the item (except: additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary delivery method offered by the Entity in the Store). No later than 14 days from the date on which the Entrepreneur was informed of the Consumer’s decision to exercise the right of withdrawal;
The return will be made by the Entrepreneur using the same payment methods as used by the Consumer in the original transaction unless the consumer explicitly agrees to another solution; In any case, the consumer will not incur any charges in connection with this return;
An entrepreneur may refrain from returning the payment until receiving the undamaged goods or until he is effectively supplied with unambiguous proof of his return in the form identical to the one sent by the Entrepreneur, whichever occurs earlier;
The consumer should return the goods to the Entrepreneur’s address given in this Regulation immediately and in any event not later than 14 days from the date of informing the Undertaking of the withdrawal. Term will be retained if the consumer returns the goods within the 14-day deadline;
The consumer bears the direct cost of returning the item;
The consumer is liable only for the reduction of the value of the goods resulting from the use of the goods in a way other than necessary to establish the nature, characteristics and functioning of the goods.
Where, by their nature, things can not normally be returned by mail, the information about it and the cost of returning the item will be included in the description of the item in the Store.


Entrepreneur is obliged to deliver the thing free of defects.
In the event of a defect in the goods purchased from the Entrepreneur, the Consumer has the right to make a complaint based on the warranty, both physical and legal, governed by the provisions of the Civil Code (Article 556 of the Civil Code of 23.04.1964)
Complaints should be reported in writing or by electronic mail to the e-mail addresses or traditional Entrepreneurs provided in these Terms and Conditions.
It is required to include in the complaint include A brief description of the defect, the date of its occurrence, the data of the Consumer complainant and the Consumer’s request for defect of the goods, together with the legal basis of this claim.
The Entrepreneur will respond to the Consumer’s claim within 14 days, and if he fails to do so within this period, the Consumer’s claim is deemed to be justified.
Goods sent in the complaint procedure should be sent to the address given in § 3 of these Regulations.
Where a product has been granted a guarantee, information about it, and its content, will be included in the description of the product in the Store.


The consumer has the opportunity to benefit, among others. from:
Mediation conducted by the Provincial Inspectorates of the Trade Inspection.
The help of fixed arbitration consumer courts operating at the Provincial Inspectorates of Trade Inspection


The user making purchases in the Store voluntarily submits his / her data which is necessary for the execution of the order and will be processed for this purpose by the Entrepreneur.
You have the right to inspect personal data concerning you and to request correcting it.
The administrator of the personal data is the Entrepreneur.
An entrepreneur may use the above mentioned personal data for marketing and promotional purposes as well as for third parties.


In matters not governed by this Regulation, generally applicable laws of the European Community and Polish law, in particular: the Consumer Rights Act of 30 May 2014, the Civil Code of 23 April 1964 and the Civil Procedure Code Act of November 17, 1964
The sales contract concluded under this Regulation applies to a specific contract and is concluded for a one-off order. Each order requires separate acceptance of the Terms and Conditions.
The shop is not liable for any damages caused by improper use of the Goods.